Are you a licensed Customer Insight User?
If so, contact the Technical Support team now. The help desk is open for 9:00 am-5:00 pm EST daily.
- Phone: 1-866-248-7044
- Email: support@cadencequest.com
CadenceQuest provides superior technical support for Customer Insight
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CadenceQuest Technical Support minimizes interruptions to clients’ workflows and enhances their overall product experiences. Customer Insight users maintain direct access to CadenceQuest’s Technology Team, who is on call daily to resolve users’ issues and answer all application-related questions. The Team also deploys upgrades and patches (when available) to make sure that each client can take advantage of the newest features and functions.
Customer Insight Technical Support services include – but are not limited to – the following:
- Troubleshooting features and functions not performing according to product specifications
- Confirmation of supported tools and configurations
- Installation and configuration of Service Packs
- Answering general questions concerning functionality
- Issues related to report content
- Issues related to ETL processes
- Product enhancement requests