CadenceQuest

Services

• Services
  • Overview
  • Business Intelligence
    • Planning
    • Data Management
    • Reporting
    • Training
    • Managed Support (MOST)
  • Analytic Services
  • Strategy Services
  • Technical Support

 

MOST provides clients with a range of Administrative Support services that create a fluid user experience.  CadenceQuest’s business intelligence experts are dedicated to maintaining each client’s application environment so that users and their IT department don’t have to. 

The MOST Program's key objectives are as follows:

MANAGE
Manage people, processes, and tools in alignment with both short-term tactics and long-term strategies, maintaining system stability and ease of use while driving forward on the roadmap to the future state.

OPTIMIZE
After "go-live," conduct continuous improvement processes, through assessments, workshops, and other activities that identify and close gaps between the current and desired future states.

SUPPORT
Establish an auxiliary support structure to strengthen service levels, from triage for emergencies to minor development for enhancements that can act as catalysts for the roadmap.

TRAIN
Equip internal and external users and stakeholders with both the business and technical knowledge and skills to envision what BI can do for the organization, be a champion for it, and take ownership for the results.

While levels of service vary across our Silver, Gold and Platinum levels, all MOST programs include:

• A dedicated MOST phone number at CadenceQuest
• A dedicated email address for alerting CadenceQuest of Action items
• Guaranteed response hours from Mon-Fri (9:00 am — 5:00 pm)
• Weekly case log status updates
• A monthly BI Environment Status Review
• Quarterly on-site review of BI best practices
• Access to extended skill-sets through CadenceQuest's Partner Network

 

Clients can customize the appropriate services package (e.g. number of support hours) based on organizational needs.